Job Overview:

Our client is seeking a proactive, client-focused Client Success Manager with hands-on Google Local Services Ads (LSA) expertise to support their agency’s clients from onboarding through ongoing account management. This role combines exceptional customer service, technical account setup, campaign optimization, Google Business Profile management, and GoHighLevel CRM pipeline management. In this role, you will lead client onboarding calls on Zoom, independently troubleshoot account issues, and keep clients informed to drive measurable local advertising success.

Schedule: Monday to Friday, 10:00 AM to 2:00 PM EST; Part-time, 20 work hours per week (transitioning to full-time)

Responsibilities:

• Client Onboarding and Account Setup: Welcome new clients and lead structured onboarding meetings over Zoom; gather required business information, documentation, account access, service details, and advertising goals; coordinate authorized agency access to clients’ Google Business Profiles and LSA accounts; set up and launch eligible LSA accounts, ensuring business details, service categories, service areas, and approved budgets are accurately configured; coordinate business verification, track outstanding documentation, and guide clients through required steps; maintain clear onboarding checklists and provide timely progress updates.
• Google LSA Management and Optimization: Monitor account performance, lead volume, lead quality, advertising spend, and cost per lead; review bidding strategies and budgets, implementing changes within agency and client approval guidelines; optimize service areas and available account settings to align with client goals; track and document unqualified leads and pursue available review, credit, or dispute processes where eligible under current Google policies; identify performance issues and recommend practical improvements; contact Google LSA support when needed, document troubleshooting steps, and follow issues through resolution.
• Google Business Profile SEO and Management: Maintain accurate business information, service details, hours, and profile content; support local SEO through relevant profile updates and ongoing optimization; monitor profile issues and coordinate corrections or support requests; follow applicable platform policies and use only authorized account access.
• Client Communication and Customer Service: Serve as a reliable point of contact for client questions, needs, and account updates; explain account performance and technical issues in clear, accessible language; provide responsive, professional, and solution-oriented customer service; proactively communicate blockers, next steps, and realistic expectations; escalate issues requiring agency leadership, client authorization, or additional technical support.
• CRM Pipeline Management and Reporting: Maintain accurate client records, onboarding stages, tasks, notes, and follow-ups in GoHighLevel; track outstanding actions and ensure timely follow-through; prepare and deliver monthly client performance reports covering lead volume, lead quality, spend, cost per lead, account developments, and recommended next steps; track conversions and outcomes where reliable data is available, clearly distinguishing measured results from estimates.

Requirements:

• Demonstrated hands-on experience setting up, managing, and optimizing Google Local Services Ads accounts.\
• Must submit a  60-second video recording explaining why you think you would be a good fit in the client's company and what makes you stand out from the other candidates 
• Experience coordinating business verification and resolving account setup or access issues.
• Practical experience managing and optimizing Google Business Profiles for local SEO.
• Hands-on GoHighLevel CRM experience, including pipeline management, client records, tasks, and follow-ups.
• Excellent spoken and written English, with the ability to lead client conversations and explain technical information clearly.
• Confidence and professionalism when conducting client onboarding and support meetings over Zoom.
• Strong client success, account management, or customer service skills.
• Ability to interpret campaign metrics and produce clear, accurate client reports.
• Strong troubleshooting skills, resourcefulness, and independent problem-solving ability.
• Excellent organization, attention to detail, and consistent follow-through across multiple client accounts.
• Reliable internet connectivity and a suitable setup for professional video calls.

Preferred Qualifications:

• Google Ads specialist experience beyond Local Services Ads.
• Relevant Google Ads certifications.
• Experience supporting multiple client accounts in a digital marketing agency.
• Experience working with local service businesses.
• Familiarity with lead tracking, conversion reporting, and CRM-supported performance analysis.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.